Returns & refunds

Last updated: October 2026

Our 30-day return window

You can request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed and in their original condition with tags attached.

Items that can't be returned

• Items that have been worn, washed or damaged after delivery
• Custom-printed or personalised items (including printed names/logos), unless faulty
• Items marked as final sale

How to start a return

1. Email us at contactus@kinnoo.in with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and the address to send your item to.
3. Pack the item securely and send it back within the return window.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, it may take a few extra days to appear.

Exchanges

Need a different size or colour? The quickest way is to return the original item for a refund and place a new order. If you'd like help, just get in touch.

Faulty or wrong items

If you received a faulty, damaged or incorrect item, contact us within 30 days and we'll make it right — including return shipping — at no cost to you.

Need help?

For anything return-related, email contactus@kinnoo.in.