Frequently asked questions
Everything you need to know about ordering, shipping, returns and payments. Can't find an answer? Email us.
Orders & shipping
How much is shipping?
Standard shipping is a flat rate, and orders over ₹999 qualify for free shipping. The exact cost is shown at checkout before you pay.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Can I track my order?
Yes. Once signed in, head to My orders in your account to see the status of every order. You'll also get email updates as your order progresses.
Do I need an account to order?
No — you can check out as a guest. You'll only need to enter your contact and shipping details. Creating an account lets you track orders and save your details for next time.
Returns & exchanges
What is your return policy?
We accept returns within 30 days of delivery, as long as items are unworn, unwashed and in their original condition with tags attached.
How do I start a return or exchange?
Email us at contactus@kinnoo.in with your order number and the item(s) you'd like to return, and we'll guide you through the process.
When will I get my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 5–7 business days.
Payments
What payment methods do you accept?
We accept cards, UPI and netbanking through our secure payment gateway, as well as Cash on Delivery where available.
Is it safe to pay on your site?
Yes. Payments are processed over an encrypted, secure connection and we never store your full card details.
Account
How do I reset my password?
On the sign-in page, click Forgot password? and follow the emailed instructions to set a new one.
How do I update my details?
Sign in and go to My account → Profile to update your name, phone and address any time.